Service Desk Analyst

Service Desk Analyst - (Service Desk, DNS, DHCP, Networking, Active Directory, AD, Windows, Server, o365) - Permanent - Home Based

Charles Simon Associates are currently looking for a Service Desk Analyst on a permanent basis for our prestigious client who have their head office in Manchester.

Location: Home Based with some travel

Salary: Up to £32,000 per annum D.O.E

Skills/Requirements for the Service Desk Analyst:

• Previous experience in a similar role
• Extensive Active Directory
• o365 experience
• Experience of working with remote monitoring tools
• Windows desktop support versions 8 and above
• Any experience of Windows Server is highly desirable

Start date is ASAP for the Service Desk Analyst

The Service Desk Analyst will be responsible for:

• Ensuring that the Service Desk Manager and other senior members of the IT business are kept informed of progress and in particular are told of major problems and/or issues in a timely manner
• Being the first point of contact on the Service Desk.
• New Starters and Leavers administration from the technical perspective
• Working to and within already agreed SLA’s and KPI’s
• Providing Application Support when needed
• Providing high levels of 1st and 2nd line call fix where possible
• Reporting faults and maintaining logs on desktop and laptop numbers within the business

Please send an up-to-date copy of your CV to be considered for the Service Desk Analyst

Service Desk Analyst - (Service Desk, DNS, DHCP, Networking, Active Directory, AD, Windows, Server, o365) - Permanent - Home Based