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Technical Support Engineer
(Security products, including Access Control)
Manchester (Office-Based with occasional travel)
£35,000 - £40,000 basic
Company car or car allowance, occasional travel, life assurance, bonus scheme, company events, progression and training
About the Role:
We are seeking a highly skilled Access Control Product Specialist to join our team in Manchester. This is a key role for a seasoned technical professional with in-depth experience in access control products, who will support and empower field engineers on-site. This role involves providing expert technical support, ensuring that engineers have the guidance they need to deliver efficient, effective solutions to our clients.
Key Responsibilities:
- Provide technical support for access control products to engineers on-site and remotely, addressing complex technical issues swiftly and accurately.
- Troubleshoot hardware and software-related problems, applying your knowledge of access control systems to resolve issues efficiently.
- Conduct diagnostic analysis of systems to ensure optimal performance, guiding engineers through repairs and adjustments.
- Document and escalate critical issues when necessary to maintain a high standard of customer satisfaction.
- Act as a technical resource for the team, providing training and sharing expertise to enhance our service offering.
- Keep up-to-date with the latest developments in access control technology and industry standards.
Requirements:
- Proven experience in access control product support, particularly in a field or on-site support role.
- Excellent problem-solving skills with a strong attention to detail.
- Ability to communicate technical information clearly to both technical and non-technical stakeholders.
- Knowledge of software troubleshooting and basic networking, ideally with access control or security systems.
- Self-motivated, able to work independently as well as part of a team.
- Based in or near Manchester, with a willingness to occasionally travel as required.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A collaborative and supportive team environment.
- A chance to work with cutting-edge access control technology.
