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Technical Support Engineer

SER (Staffing) Ltd
Posted 19 days ago, valid for 7 days
Location

Manchester, Greater Manchester M17 1DJ, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

Life Insurance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • We are looking for a Technical Support Engineer specializing in access control products in Manchester, offering a salary of £35,000 to £40,000.
  • The ideal candidate should have proven experience in access control product support, particularly in field or on-site roles.
  • Key responsibilities include providing technical support, troubleshooting issues, and conducting diagnostic analysis to ensure optimal performance.
  • The role requires excellent problem-solving skills and the ability to communicate technical information clearly to various stakeholders.
  • Additional benefits include a company car or car allowance, life assurance, a bonus scheme, and opportunities for professional development.

Technical Support Engineer (Security products, including Access Control)Manchester (Office-Based with occasional travel)£35,000 - £40,000 basicCompany car or car allowance, occasional travel, life assurance, bonus scheme, company events, progression and training

About the Role:

We are seeking a highly skilled Access Control Product Specialist to join our team in Manchester. This is a key role for a seasoned technical professional with in-depth experience in access control products, who will support and empower field engineers on-site. This role involves providing expert technical support, ensuring that engineers have the guidance they need to deliver efficient, effective solutions to our clients.

Key Responsibilities:

  • Provide technical support for access control products to engineers on-site and remotely, addressing complex technical issues swiftly and accurately.
  • Troubleshoot hardware and software-related problems, applying your knowledge of access control systems to resolve issues efficiently.
  • Conduct diagnostic analysis of systems to ensure optimal performance, guiding engineers through repairs and adjustments.
  • Document and escalate critical issues when necessary to maintain a high standard of customer satisfaction.
  • Act as a technical resource for the team, providing training and sharing expertise to enhance our service offering.
  • Keep up-to-date with the latest developments in access control technology and industry standards.

Requirements:

  • Proven experience in access control product support, particularly in a field or on-site support role.
  • Excellent problem-solving skills with a strong attention to detail.
  • Ability to communicate technical information clearly to both technical and non-technical stakeholders.
  • Knowledge of software troubleshooting and basic networking, ideally with access control or security systems.
  • Self-motivated, able to work independently as well as part of a team.
  • Based in or near Manchester, with a willingness to occasionally travel as required.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • A collaborative and supportive team environment.
  • A chance to work with cutting-edge access control technology.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.