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Role: Senior IT Support EngineerLocation: Manchester City CentreSalary: £42,000Sector: Financial Services
Role Overview
Our client, a leader in the financial services space is looking for a Senior IT Support Engineer to join its growing IT team. You’ll provide hands-on support across users, systems, and infrastructure, assisting with both BAU support and exciting IT projects.
Key Responsibilities
- Provide 1st to 3rd line support for end-users and IT systems, troubleshooting technical issues efficiently.
- Manage, maintain, and troubleshoot Windows Server environments (Active Directory, Group Policy, DNS, DHCP).
- Support Microsoft 365 (O365), Exchange, SharePoint, Teams, and Intune.
- Support and maintain VoIP phone systems.
- Troubleshoot and maintain LAN/WAN, VPNs, firewalls, routers, and switches.
- Assist in monitoring and improving network security and performance.
- Install, configure, and troubleshoot PCs, laptops, printers, mobile devices, and other hardware.
- Provide application support for business-critical software.
- Manage software installations, updates, and patching.
- Assist with IT projects, including cloud migrations, system upgrades, and infrastructure improvements.
- Support hardware/software rollouts and new system implementations.
- Maintain and manage IT assets, licenses, and inventory.
Required Experience:
- Windows Server 2016/2019/2022 - Administration & troubleshooting
- Azure & Microsoft 365 - Administration & support (Azure AD, Intune, SharePoint, Teams)
- Networking - Strong understanding of LAN/WAN, DNS, DHCP, VPNs, firewalls, switches, routers
- Hardware Support - PCs, laptops, mobile devices, printers, VoIP systems
- Application Support - Microsoft Office Suite, business applications, patch management
- Asset Management - Keeping track of IT equipment and licences.
- Enthusiastic and keen to learn new technologies
- Experience in mentoring or supporting junior colleagues is desriable but not essential.
Why Join our client?
- Regular salary reviews
- Life Assurance Plan
- Professional Training Plan
- Enhanced Pension
- Hybrid working upon completion of probation period
If you’re a motivated IT Support Engineer with a passion for problem-solving and delivering excellent support, we’d love to hear from you - APPLY now!
