Employment Support Mentor

Employment Support Mentor
Manchester
£23,176
Full-time (37 hours), Permanent
The Role:
Are you passionate about making a difference in people's lives? We are looking for an Employment Support Mentor who will support ex-offenders to reintegrate with the community. This rewarding role involves providing hands-on support to participants, helping them engage in life-changing programmes that open doors to employment, training, and education.
Duties:

• Be the welcoming face of the hub, assisting participants with access and use of facilities.
• Provide hands-on support, resolving participant queries and ensuring a positive experience.
• Manage office administration, including post, room bookings, diary management, and paperwork processing.
• Assist the Hub Manager and Team Lead with key projects, including certification tracking and completion.
• Maintain accurate records of participant referrals and interactions using relevant systems.
• Oversee financial processes, including petty cash, participant payments, vouchers, and invoice management.
• Build strong relationships with colleagues, participants, and external organisations to enhance programme impact.
• Monitor workshops, ensuring feedback is gathered and improvements are implemented.

Required Skills:

• Experience working with individuals facing barriers to employment, training, or education is a plus.
• Strong customer service skills with a friendly and approachable attitude.
• Excellent organisational and IT skills to manage multiple responsibilities efficiently.
• A proactive and flexible approach, with a willingness to work occasional unsociable hours.
• Ability to meet challenging targets in a performance-driven environment.
• Strong interpersonal skills to effectively support and engage with participants.
• Eagerness to learn and undertake relevant training as needed.

Due to the nature of this role, you will be required to complete an online Disclosure and Barring Service (DBS) check.

If this sounds like the perfect role for you then please submit your CV.

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.

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