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To support the effective delivery of all major repairs programs and investment projects by undertaking a wide range duties to ensure high levels of customer satisfaction.
Client Details
Our client is a housing association renowned for their work in the community and have a solid reputation in the construction sector.
Description
- Support the Investment Programme Manager and Project Leaders to deliver effective programmes of work that deliver excellent customer outcomes and engagement from the outset to completion.
- Contribute to the delivery of investment projects on time, within budget, to deliver exceptional levels of customer satisfaction.
- Utilise customer satisfaction to make recommendations for continuous improvements for the delivery of investment projects.
- Support the Investment Programme Manager to deliver an effective major adaptations programme to properties.
- Maintain effective records and information systems in support of project delivery, service planning, KPI's and benchmarking.
- Attend meetings of customer groups, investment panels and other stakeholders as necessary.
- Attend and contribute to contractor progress meetings, review contractors' performance and produce written reports and minutes as directed.
- Develop and maintain effective communication and collaborative relationships with customers, colleagues, key partners, contractors and community representatives.
- To be responsible for collating handover information from contractors and ensuring that this information is handed over to the Asset Manager in a timely manner to ensure that systems can be appropriately updated.
- Collate information and make recommendations for future asset programmes of work to ensure that warranties from investment works are upheld.
Profile
* Appropriate academic qualification such as a HNC in Building Surveying / Construction or willingness to work towards is ideal.
* Excellent verbal and written ability, strong presentation and interpersonal skills
* Extensive experience of operating within an Assets team within a supporting role
* Management of stakeholders (customers, contractors, consultants etc.)
* Highly numerate and IT literate and able to promote this ethos throughout the team
Job Offer
- An hourly rate circa 22ph
- Opportunity to work on impactful projects in the Not For Profit sector
- A supportive and collaborative team environment
- Opportunities for career progression
- Based in the vibrant city of Manchester
- Possibility of contract extension
