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Location: Manchester Piccadilly (Hybrid 2 days a week onsite, occasional travel to Paris)
Salary: £80,000 + excellent benefits
This is the opportunity of a lifetime for an experienced Lead Service Designer to take ownership of a monumental greenfield project that will transform an entire industry. Our client a global enterprise SaaS powerhouse is embarking on an ambitious journey that will reshape the market for years to come. This is not just a role; its a defining career move, a chance to build something game-changing from the ground up, in a high-impact position where your expertise will set the foundation for the future.
Why This Role?
- A True Leadership Position Shape the strategic vision for service design across a brand-new, cutting-edge digital ecosystem.
- Greenfield Project, Greenfield Role Lead from day one, defining end-to-end service experiences in an industry ripe for transformation.
- Global Scale Work within a complex, multi-market, high-impact environment, solving challenges that no one else has tackled before.
- High-Level Exposure Collaborate with top-tier leadership and stakeholders to influence major decisions.
- Unrivalled Career Growth This is the type of role that defines careers and creates industry leaders.
Your Key Responsibilities:
- Service Blueprinting & Strategic Leadership Define best-in-class service architectures, lead high-impact workshops, and co-create policies that scale.
- End-to-End UX/UI Execution Translate service blueprints into intuitive user experiences, crafting high-fidelity wireframes and prototypes (Figma, Adobe XD).
- Research & Insight Synthesis Use advanced research methods (contextual inquiries, SME interviews, persona development) to drive informed decisions.
- Cross-Functional Collaboration Act as a service design ambassador within agile teams, working closely with product, legal, operations, and data teams.
- Scalable Design Advocacy Develop reusable design frameworks and train teams to embed service design thinking at scale.
- Proven experience as a Lead or Senior Service Designer in a complex, multi-stakeholder environment.
- Deep expertise in service blueprinting, customer journey mapping, and end-to-end digital service transformation.
- Strong UX/UI design skills, with experience in Figma, Adobe XD, or equivalent.
- Ability to simplify complexity, making large-scale digital services seamless and efficient.
- Experience working within enterprise SaaS, fintech, logistics, or other regulated industries is a huge advantage.
- Confident working in agile teams and influencing stakeholders at all levels.
- Hybrid working Manchester Piccadilly twice a week minimum.
- International exposure Expect occasional travel to Paris (around once a month).
- Competitive package £80k + strong benefits.
Your future starts here.
