Aggregator Support Analyst (Change Protocol)

This role is for Atlanta Group, Part of the Markerstudy Group

location - Stoke or Manchester 

Purpose of role:

To support and assist in the day-to-day success of the company strategy across the Aggregators. You will be responsible for aggregator change, the on boarding of new brands and project delivery. Provide insight and recommendations for aggregator change, collate change specifications which have positive business and customer impacts. You'll also be responsible for liaising with external partners and managing the aggregator team inbox.   A self-starter is crucial to this role, having meticulous attention to detail and a confident and personable telephone and video conferencing manner. You will thrive in a fast-paced environment that has pressure to meet deadlines to achieve tangible results.

Key responsibilities & accountabilities:

• On-boarding of new brands onto the aggregators – completing technical packs, liaising with various business areas for a successful launch.
• Co-ordinating requirements to align processes within the business.
• Develop and execute change management plans to facilitate smooth transitions during organisational changes.
• Engage with key internal and external stakeholders at all levels to communicate change requirements.
• Monitor the progress of all change initiatives, gather feedback and make adjustments as needed.
• Scope and release all new changes with the assistance from the aggregator support and test function."
• Attend regular project meetings, providing RAG status updates. Demonstrating the ability to prioritise multiple demands simultaneously.
• Document, version control and manage the aggregator mappings and filters, act as a conduit between our product owners and the aggregators.
• Defaqto management – constant monitoring to ensure our offerings are strong and accurate. Benefits are correctly displayed on our aggregator journeys.

Act as a subject matter expert in your area, advising on aggregator requirements and potential solutions to any barriers.

Key relationships:

Aggregator Change Teams

Aggregator Team

CDL Team

Project Team

KPI themes

• BAU completion rates
• Onboarding Aggregators
• Analysing Data – Spotting opportunities
• Assist in Business Changes

Competencies e.g.

• Teamwork – For a more harmonious and efficient working environment
• Ability to work to target and deadlines.
• Respect company policies and procedures.
• Punctuality
• Clear Communication

Essential

• Maintain high professional standards.
• Highly accurate, paying appropriate attention to detail
• Communicate clearly, confidently, and concisely
• Contribute to achieving team objectives
• React positively to change, staying calm under pressure.
• Ability to work to targets and deadlines.

Desirable

• Minimum 1 years’ experience in the insurance industry
• Ability to use industry standard analysis tools (Excel, Word, PowerPoint etc)
• Experience of liaising with 3rd party service providers
• Proven ability to analyse data and to draw and validate conclusions.