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GROWING BUSINESS. GREAT COMPANY CULTURE. WORKLIFE BALANCE
Our client specialises in providing a broad range of services for large-scale, iconic, and high-value properties and estates. Their work fosters innovation and creativity, encompassing luxury properties, residential developments, retail spaces, and hospitality venues, all with a strong focus on community and neighbourhood integration.
The Role
- This position is pivotal in fostering a culture of excellence in service delivery, aligned with the mission to create and sustain vibrant estates for a diverse portfolio of clients.
- As the Assistant Estates Manager, your primary responsibility will be supporting the general manager overseeing operations and services across Spinningfields, a dynamic mixed-use estate. You will be required to adapt service provisions to meet the distinct needs of a varied and diverse client base.
- To lead the team with the delivery of day-to-day operational matters
- To ensure all health and safety audits are carried out in accordance with the planned programme and all follow up actions carried out within due
- Act as the primary point of contact for tenants, residents, and visitors, addressing queries and concerns efficiently.
- Tailor service delivery to meet the diverse needs of the client base, maintaining high levels of satisfaction and engagement.
- Build strong relationships with key stakeholders, including occupiers, event organisers, and community groups.
- Respond to inquiries via phone, email, and in-person, providing timely and accurate information to customers, clients, and colleagues
Your DNA
- Proven experience in hospitality managing clients, teams and passionate about customer relationships
- Strong organisational and multitasking skills, with the ability to prioritise effectively in a fast-paced environment.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- Experience coordinating events or working within a community-focused environment is advantageous.
