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Are you a Tenant Liaison Officer looking for a new challenge?
We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates.
They are currently recruiting for a Tenant Liaison Officer to work on a retrofit scheme in Blackley, Manchester.
This is a temporary position, starting as soon as possible. It's a long term temporary position, with a view to becoming permanent for the right candidate.
As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and to advise them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
- Monitor customer satisfaction
The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors.
You must also have a full driving licence and your own transport.
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed)
