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Job Title: IT Service Manager
Location: Manchester, United Kingdom(Hybrid 2-3 days in office)
Salary: Open to the market depending on experience
A well established high classed profiled public sector organization is urgently seeking a Senior IT Delivery Manager with background in digitalisation to join their current project team on a 6 months contract. As a Senior IT Delivery Manager you will support the delivery with managing the service delivery of ICT service.
The ideal candidate should have a vast understanding in Managing the service delivery of ICT service and proven experience in managing IT Service Delivery and multi-sourced support teams.
Key Responsibilities:
- Manage the service delivery of ICT services, ensuring adherence to Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
- Communicate and manage technical changes with appropriate governance and implement continual service improvement programs.
- Maintain secure configuration and accurate IT asset management.
- Investigate and recommend process improvements and optimisations.
- Build and manage relationships with key stakeholders and provide clear reporting and data interpretations.
Qualifications:
- Proven experience in managing IT service delivery and multi-sourced support teams.
- Strong background in defining and managing SLAs and OLAs.
If you meet the criteria and are interested in this opportunity, please apply with your CV. nehal.kankriya @ randstaddigital. com
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
