Housing Options Officer

We have a fantastic opportunity for Two Housing Options Officer at Bolton Council, this is a full-time Temporary role for the next 2 - 3 months, with the possibility of extension.

What is the role?

Bolton Council are looking for two Housing Options Officer, to deliver high quality housing options and advice to homeless households and others in housing need. To also assist vulnerable customers to access and engage in services; offering advice and support on all options; advocating and negotiating on behalf of customers; and work closely with other agencies externally & internally in order to provide options, prevent and relieve homelessness and to provide for the needs of households. 

What are your responsibilities?

• Provide all aspects of casework from contact / initial application, assessment, decision, provision of prevention and relief assistance.
• Assist vulnerable customers to access and engage in services; offering advice and support on all options; advocating and negotiating on behalf of customers; and
• Work closely with other agencies externally and internally to provide options, prevent, and relieve homelessness and to provide for other household needs.
• Be required to undertake home visits for some customers to assist with the prevention of homelessness.
• Excellent communication and networking skills to build positive relationships and support customers to take ownership in addressing their housing and other needs.
• Understanding, knowledge and awareness of housing need, homelessness issues, relevant legal context and associated service provision.
• Excellent casework practice and strive for best practice in support of the team and service.
• Initiative, be effective in organising, planning, and prioritising and be able to demonstrate a track record of making appropriate decisions and securing positive outcomes with complex casework.

What skills do you Need?

• Must have recent experience of working as a Housing Options Officer, or Homelessness Officer for the Local Authority or Housing Association.
• Strong IT Skills, as you will be using Microsoft Office, and internal Council IT Systems.
• Excellent people skills, as you will be speaking to the public, other members of staff and managers.
• Full UK Driving Licence, and access to a vehicle (Desirable)
• Hybrid Working may be available after initial training

Next Steps:

To receive a full job description please apply below or email your CV to