Senior Housing Officer

Senior Housing Officer

Salary up to £32,833

Location Manchester / South Manchester / Stockport

Permanent, Full Time

(This role is called a Neighbourhood Services Manager at Great Places)

Do you want to work for an ethical organisation that empowers its colleagues and customers; provides a competitive salary; recognises your efforts AND encourages you to grow? Are you a person who wants to make a difference and build a career where what you do matters?

If your answer is yes, then we are looking to speak with customer focused individuals who are looking for their next career opportunity - and this could be you!

Due to our continued desire and ability to build more affordable homes and develop our established communities; Great Places Housing Group is looking to recruit a number of Senior Housing Officers (we call these Neighbourhood Service Managers). These are brand new roles and you could be working on your very own patch in Manchester, South Manchester, Stockport or North Cheshire.

With support from your Area Services Manager, you will be Great Places main point of contact for our customers, colleagues and partners; working within your own local patch of 250-300 homes.

Our Senior Housing Officers deliver high quality housing and estate management to our valued customers, supporting our commitment to sustainable neighbourhoods whilst promoting integrity, inclusivity and respect for diversity within our communities. We take an agile approach to work, so you will spend your time working with customers on your patch, with colleagues at your local Great Places office and from your home.

What are some of the main duties of a Senior Housing Officer?

• Ensure rent is collected and customers are supported to reduce any arrears

• Allocate vacant properties to new customers

• Investigate incidents of anti-social behaviour, support victims and take proportionate tenancy enforcement action when needed

• Understand your customers individual needs and make relevant links with support organisations

• Build strong relationships with local stakeholders and partners

What you need to be a Senior Housing Officer:

• Commitment to continued professional development.

• Experience of working in the housing sector or in a similar role is desirable.

• An understanding of estate and tenancy management and experience of delivering a range of tenancy management related services is desirable.

• Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individual’s needs.

• Excellent written and verbal communication skills.

• Ability to organise, time-manage and prioritise work load in a hybrid environment.

• Proven relationship builder with experience of effective collaborative working with external agencies and partners.

• Ability to coach customers to empower them to problem solve and become more independent.

• Adaptable to use a range of Customer relationship management software systems.

• Proficient in the use of the full range of Microsoft Office applications.

• Hold a full UK driving license and have access to a vehicle for use at work.

• Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check

If you think this could be you, why not take a look at our role profile for more information and then click apply?