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We are looking for a Travel Service Executive to undertake the operative function of handling & managing clients needs & providing them with the utmost service possible. The role will underpin the direct sales & customer service function by liaising with direct holidaymakers, business accounts, rental & property agents, & numerous airlines to keep consumer holiday packages as streamlined as possible.
Client Details
The client we are working with is a national travel & holiday maker specialising in tailor-made packages for a wide variety of clients within the UK. The brand is a prestigious outfit that specialises in the hand-making of executive & luxury holiday & travel packages to a number of new & seasonally repetitive customers. The business operates in a niche market but provides exclusive services to a strong consumer base at present & is looking at expansive opportunities to maximise their market.
Description
Key responsibilities will consist of:
- Work with the CRM Manager to plan, set up, schedule, and deploy one-time, recurring, and triggered email and SMS marketing campaigns
- Manage the monthly email marketing calendar to ensure timely execution
- Ensure all marketing campaigns align with the brand's tone of voice and guidelines
- Deliver flawless campaign execution by adhering to agreed processes and SLAs
- Use tools like Google Analytics to track email statistics, analyse campaign performance, and provide actionable insights for optimisation
- Monitor and compare campaign performance against targets, identify areas for improvement, and communicate findings to internal stakeholders
- Identify new target audiences for email campaigns to enhance engagement
- Act as a brand ambassador by providing professional, world-class customer service to new and existing Travel Clients
- Support in securing new bookings, including manual pricing
- Manage voluntary and involuntary changes to existing bookings
- Assist with booking cancellations and serve as the first point of contact for in-house system queries
- Provide administrative support as needed to ensure smooth operations across all responsibilities
Profile
The successful candidate will possess an ability in:
- Knowledge of the travel industry or experience working within holiday making is advantagous
- Experience in email and SMS marketing, including campaign planning, execution, and performance analysis
- Proficiency in using CRM and marketing automation platforms
- Strong understanding of email marketing metrics, reporting tools like Google Analytics, and data-driven decision-making
- Ability to analyse campaign performance, provide insights, and suggest improvements
- Excellent attention to detail and ability to deliver flawless campaign execution within agreed processes and SLAs
- Strong organisational and time management skills to handle multiple tasks and meet deadlines
- Experience in customer service, with the ability to provide professional and world-class support to clients
Job Offer
- Competitive salary + annual bonus
- Flexible hybrid working
- Career development opportunities
- 25 days holiday (increasing to 28 after 5 years)
- Enhanced Maternity/Paternity pay
- 1 paid charity day
- Private Medical Insurance or Healthcare Cash Plan
- Pension scheme
- 3x salary death in service benefit
- Reimbursed travel incentives seasonally
- Company events and incentives
- Free breakfast and beverages
