MFD Technical Specialist

MFD Technical Specialist
Location: Home Field-Based (Northern Midlands Region)
Salary: Up to £45,000 DOE Package (Car/Car Allowance, 10% Bonus, Private Medical & More)

Are you a skilled MFD engineer with a passion for new technology and relationship management?
We’re working with a global leader in print and imaging to find a Technical Specialist who will play a crucial role in supporting their UK expansion.

This role is ideal for someone who thrives on problem-solving, enjoys delivering training, and excels at building strong partnerships. Someone who is a skilled MFD engineer who has progressed their career and now wants to expand further by making the next steps into global business.
You'll work with cutting-edge Multi-Functional Devices (MFDs) and provide hands-on technical expertise to resellers and partners, ensuring best-in-class service and support.

What You’ll Be Doing:

• Act as the go-to technical expert, supporting and developing partners' service teams.
• Deliver technical training to partners and service providers, both remotely and in person.
• Provide advanced second-level technical support for hardware and software issues.
• Manage escalated cases, ensuring timely resolution within SLAs and KPIs.
• Conduct product performance reviews, driving continuous improvements.
• Oversee warranty claims and spare parts management, working closely with supply chain teams.
• Maintain strong communication with partners to enhance service levels and satisfaction.
• Escalate unresolved issues to senior technical teams, providing detailed reports.
• Contribute to the development and implementation of technical strategies.

The Person

An experienced MFD engineer who enjoys working in a fast-paced environment, solving complex problems, and ensuring customer success.

Experience:

• At least three years in a senior technical field support role working on Multi-Functional Device equipment.
• Proven experience in delivering training to end users and channel partners.

Skills & Attributes:

• Strong diagnostic and troubleshooting skills for software and hardware issues.
• Solid understanding of operating systems, network technologies, and office software.
• Excellent communication skills, with the ability to explain complex technical information simply.
• Confident in delivering engaging and informative training sessions.
• Tenacious, detail-oriented, and able to handle multiple priorities under pressure.
• Commercially aware with an eye for leveraging competitive advantages.

Other Requirements:

• Full UK driving licence.
• Willingness to travel as part of the role across the North and Midlands, but occasionally further afield.

Salary & Benefits

• A chance to work with revolutionary print technology and play a key role in the UK market expansion.
• Salary up to £45,000.
• 10% performance-related bonus.
• Company car/car allowance.
• Private medical insurance & life assurance.
• 26 days holiday Bank Holidays.
• Work for a globally recognised brand at the forefront of technical innovation.

Ready to take the next step in your career? Apply now and be part of this exciting journey!