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Job Overview:
We are seeking a highly organised and detail-oriented individual to join our team as a General Office Administrator. As an Office Administrator, you will be responsible for performing various tasks to ensure the smooth operation of our team.
Responsibilities:
- To work with the customer service team and react to customer requests and prioritise dependant on an SLA and contractual standpoint.
- The ability to prioritise your time and be extremely proactive, looking around corners and mitigating problems in advance.
- Managing customer calls, emails and queries, from the first point of contact to the resolution.
- Creating, sending and following up on quotes for customers.
- Communicating with customers about the status of jobs or any outstanding quotations.
- Communicating with original equipment manufacturers about warranty approvals.
- Ensuring all data is uploaded accurately onto the online system.
- Working alongside Managers to problem solve, escalating any queries as necessary.
- Setting up service appointments on Salesforce and ensuring the appointment's status is correct.
- Maintaining a high standard of professionalism with both customers, engineers and fellow team members.
Experience:
- Previous experience handling customer queries and problem solving complaints would be advantageous.
- Experience in a customer service setting would be advantageous.
- Working within a team.
Requirements:
- We are looking for individuals who are keen to provide strong, customer-focused, quality service. You will be liaising with our customers and engineers on a day-to-day basis.
- Comfortable in a role where each day presents different challenges and fast-paced situations, tasks move and change at pace.
- Confident and clear communicator, both written and verbally.
- High-levels of organisation and time keeping abilities, able to multitask efficiently.
