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Customer Service Administrator

fabric recruitment
Posted a day ago, valid for 11 days
Location

Mansfield, Nottinghamshire NG190LT, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The position is for a Customer Service Administrator in Mansfield, offering a salary of £26,000.
  • This full-time, permanent role requires candidates to have experience in customer service and administration.
  • Responsibilities include setting up client files, producing documentation for site visits, and liaising with technicians and external providers.
  • Applicants should be IT literate, particularly in Microsoft Office, and able to handle confidential information.
  • The ideal candidate will have a strong commitment to providing excellent client experiences throughout the claims process.

Customer Service Administrator

Full-Time, Permanent

Mansfield

£26,000

Introduction to the Company

This is a great opportunity to work for a reputable company within their field, being able to provide an excellent service to all clients and ensuring high standards at all times.

You will be responsible for working closely with clients and accurately recording claims and keeping clients updated throughout the full life-cycle.

Description of the role:

  • Setting up new client files both manual and electronic for new instruction.
  • Producing daily work sheets and documentation for site visits.
  • Liaising with Technicians to ensure correct documentation is in place.
  • Liaising with external providers to book appointments including Electricians and Surveyors.
  • Recording all client data following phone conversations.
  • Assisting with the deployment of staff.
  • Communicating between both internal and external staff with progress.

About you:

  • Customer service experience and excellent customer support skills.
  • IT literate with experience of Microsoft Office.
  • Experience of working within a compliance heavy role.
  • Ability to liaise with internal and external staff.
  • Able to deal with confidential and sensitive information.

If you have experience of working within both Administration and Customer Service roles and are keen to provide an excellent client experience, please don't hesitate to apply!

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.