Back to search
- 25 days holiday plus BH increasing with service
- Free on-site parking
- Pension
- Overseeing the work of the claims administration team
- Establishing performance benchmarks and monitor operational KPIs to drive continuous improvement Accurately compiling individual customer inventory lists in a timely manner
- Ensuring compliance with industry regulations, safety standards, and company policies
- Leading, mentoring, training and developing a high-performing team
- Developing and managing a seamless claims experience for customers, focusing on speed, transparency, and customer satisfaction
- Managing internal and external stakeholder relationships
- Analysing work instructions to identify trends and opportunities for process improvement
- Providing the SLT with regular reports
- Processing of individual job costs and schedules
- Developing and managing the claims team to ensure the accurate and timely update of the WIP (work in progress) spreadsheet
- Identifying opportunities to reduce operational costs whilst maintain high quality service
- Management of customer complaints, ensuring all issues are logged, tracked, and resolved efficiently, gathering facts and information, with proposals for suitable resolutions, maintain detailed records
- Continuously seek and implement innovative approaches to improve the customer experience
- Promoting a positive culture with team members
- Proven leadership experience within an empathetic and professional manner
- Adaptable to support across the wider business
- Able to perform in a fast-paced environment
- Confident handling sensitive and confidential information
- Excellent customer service skills
- Excellent problem-solving skills
