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Do you have a wealth of knowledge with banking Branch Networks? Do you enjoy really improving the customer experience by developing and improving processes? This is an exciting, new role for our client (a mortgage and savings provider) as they look to improve their onboarding experience for new customers in branch, along with leading the design and delivery of their savings operations and strategy.
As well as managing 'business as usual’, they are seeking an individual to review and modernise their small branch network to offer a smoother customer journey. The head office is based in Market Harborough; however, they have 6 branches based across Northamptonshire and the Leicester area. Due to the nature of the role, they would like this person to be onsite at least 3 days per week, mainly at head office however due to the nature of the role, branch visits would be highly beneficial.
Duties of the Head of Savings and Branch Operations will include:
- Align the Branch and Savings Support teams behind a common set of purposes and values, enabling them to achieve success, keeping the customer at the centre of all that they do
- Ensure the branch network optimises all appropriate opportunities in the community to drive up the company’s presence using the branch network
- Ensure the Branch and Savings Support teams achieve targets in defined areas by building a successful management team
- Drive the Branch and Savings Leadership team to continuously improve customer experience across all channels
- Encourage local activity and community engagement within our branch localities
- Develop training plans for new products and services to ensure the appropriate level of knowledge and skills are deployed, setting realistic and achievable targets
- To drive the management and improvement of the online servicing system within Savings Support and the branches
The successful individual will possess:
- Previous operational leadership experience
- Previous financial services experience, specifically savings
- Previous Branch experience, either in branch or overseeing a branch network
This is an excellent opportunity for an experienced retail banking operations leader to really make a difference. In return you can expect a competitive salary and benefits and to work in a highly customer focussed business that truly values its people.
