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Customer Service Advisor
(3 Month Fixed Term Contractfrom Monday 17thMarch Friday 6thJune)
Marlborough Office. An exciting opportunity to join a well-established company for a three month contract from March to June. Sarah Ravens Kitchen & Garden is an award-winning online gardening business, which offers carefully tried and tested plants, seeds, bulbs and gardening kit as well as lovely things for your home, all personally selected by Sarah Raven, the well-known author and broadcaster.
ROLE OVERVIEW
The customer is at the heart of everything we do as a company. We put our customers first with every decision we take. Your role will be to offer the very best customer service possible at all times across our Live Chat and Email channels.
KEY RESPONSIBILITIES
Delivering excellent service to our customers
Handling contacts acrossemails and live chat
Using our computer system to place order and answer queries
Good knowledge of our products and our seasonal ranges
Assisting customers in line with company expectations
KEY SKILLS
Excellentwritten communication skills
Team player
Horticultural knowledgewould be an advantage
Please enclose your CV. with your application.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe in hiring the best person for the job whoever they are, helping them thrive in it and celebrating their individuality.
We strive to be an environmentally conscious company.
