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Our client is a leading global company who make some of the world's most recognised brands.
They're looking for a Customer Service Executive with B2B and order processing experience to join their team.
Salary is £26k - £30k depending on skills and experience plus excellent benefits including hybrid working after probation.
Key Responsibilities:
- Deal directly with customers either by telephone, electronically or face to face
- Manage all customer orders as per the internal SOP's and customer vendor compliance
- Manually processing large complex orders via SAP
- Handle and respond efficiently to all general and order specific customer enquiries
- Provide pricing and delivery information
- Obtain and evaluate all relevant information to handle product and service enquiries
- Maintain customer data bases, pricing and delivery information generating workflows
- Organise workflow to meet customer timeframes
- Log details of enquiries, comments and complaints and details of actions taken
- Effectively manage the complex customer complaints and escalate it to the right stakeholders to support resolutions
- Provide feedback on the efficiency of the customer service process and areas of improvement
- Prepare and distribute customer activity reports
- Communicate and coordinate with internal and third-party stake holders to include Sales, Planning, Logistics and After Sales Support to manage queries
Skills Required:
- Proven B2B customer service experience
- Excellent data entry, typing and analytical skills
- Excellent telephone manner
- Ability to communicate clearly and accurately at all levels
- Strong Ms Office Skills
- Excellent time management and goal orientated focus
- SAP knowledge is preferable
- Sales order processing experience
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
