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The successful candidate will be responsible for answering phones, running usage reports, responding to billing queries and outlining any billing issues to the billing manager.
The Administrator will seize the opportunity to act as part of a small, yet cohesive team. Numeracy skills are essential for this role as there will be calculation based queries. Attention to detail and some Excel knowledge is essential also.
This role is working 2 days a week in the office and the rest from home.
We require office experience for this position.
Duties include
- Respond to billing queries within the required SLA's, discuss any issues that may affect billing with the billing manager/commercial support manager
- Create accurate reports for customers
- Negotiation with customers on usage and credits
- Support of sales campaigns and initiatives throughout the UK and Europe
- Work closely with the Commercial Support Manager and Commercial Director to support Sales teams in the UK and Europe
- Liaise with departments where appropriate, co-ordinate and propose business solutions which meet the needs of the customer in a timely manner
- Ensure that progress is communicated regularly and accurately, enhancing customer service experience
Skills/Experience
- Strong organisation and time management skills
- Good I.T skills
- Desired intermediate skills in excel
- GCSE or equivalent in English and Maths, grades A-C
- A-Levels are desirable
- Autonomous and ability to work on own initiative
- A can do attitude
- Professionalism and confidentiality is critical
- Ambitious and agile, comfortable with fulfilling a variety of responsibilities as required
- Ability to adapt within a fast-paced and evolving sector
What's in it for you?
- The opportunity to work for an entrepreneurial company
- Full training, ongoing support, and the tools you need to grow and develop in your role
- 25 days holiday
- Group Company Pension Scheme, Private Medical Insurance, Dental Cover
- Up to 50% off an annual Pure Gym membership
- Doctor at Hand (online GP service)
- Cycle to work scheme
- Onsite parking & gym
- Access to a variety of online discounts on major retailers
- Employee assistance program
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
