Customer Service Advisor

Trinity Resource Solutions

Posted 4 days ago, valid for 25 days

Marlow, Buckinghamshire SL7 3BT

£22,000 - £26,400 per annum

Full Time

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Sonic Summary

Our prestigious client in Marlow is seeking a dedicated Customer Service Advisor with previous experience in a customer service role.
This position involves engaging directly with customers and managing their orders efficiently and professionally.
The role offers a salary of £25,000 per year and provides opportunities for skill development in a supportive environment.
Candidates should be proficient in CRM systems, preferably SalesForce, and possess exceptional communication skills.
Company benefits include hybrid working after probation, private medical and dental insurance, and 25 days of holiday plus bank holidays.

Are you passionate about delivering exceptional customer service and looking for a rewarding role in a dynamic environment? Our prestigious client in Marlow are seeking a dedicated Customer Service Advisor to join their team.As a Customer Service Advisor, you will be the first point of contact for customers, ensuring their needs are met with efficiency and professionalism. The position offers a chance to develop your skills in a supportive and forward-thinking company.Key Responsibilities:- Engage directly with customers via telephone or electronic communication.- Manage direct customer orders following the internal sales order process meticulously.- Address and resolve general and order-specific customer enquiries promptly and effectively.- Handle return requests efficiently, ensuring all relevant systems are updated in line with company procedures.- Provide support with order status updates and delivery tracking queries.Skills and Experience Required:- Previous experience in a Customer Service role is essential.- Proficiency in CRM systems, preferably SalesForce. - A self-motivated, passionate, and enthusiastic approach to work, with a commitment to delivering excellent customer service.- Exceptional communication skills, both oral and written.Company Benefits: - Hybrid working after probation- Private Medical Insurance- Private Dental- Family Discounts- 25 Days Holiday + Bank Holidays- Plus more!

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