Back to search
Join Our Clients Team as an E-commerce Customer Services Agent!
Location: MarlowContract Type: PermanentWorking Pattern: Full Time
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where you can make a real difference? If so, we want YOU to join our UK Operations Team as an E-commerce Customer Services Agent!
In this vital role, you will be the friendly voice and supportive presence that our clients customers rely on. Reporting directly to the E-commerce Customer Services Team Leader, you'll play an essential role in enhancing our customer's shopping experiences.
Key Responsibilities:
- Engage with customers via phone and email, using our internal Contact Centre Solution and CRM systems.
- Manage customer orders in alignment with our internal sales order process.
- Respond efficiently to a variety of inquiries-both general and order-specific.
- Handle return requests and ensure all relevant systems are updated according to company procedures.
- Provide timely order status updates and assist with delivery tracking queries.
- Log all actions in our CRM system for effective case management.
- Tackle complex customer complaints and escalate them as needed for swift resolutions.
- Collaborate with internal and third-party stakeholders, including Sales and Marketing, Logistics, and After Sales Support, to resolve queries.
- Carry out additional ad-hoc duties to support the team.
Skills Required:
- Proven experience in a customer service role-ideally within the B2C sector and consumer goods.
- Familiarity with CRM systems; experience with Salesforce is a bonus!
- Understanding of relevant legislation, including the Consumer Rights Act and Distance Selling Regulations.
- A self-motivated and enthusiastic approach to providing outstanding customer service.
- Strong data entry, typing, and analytical skills.
- Knowledge of SAP and Genesys is a plus
Benefits
Our client offers a fantastic range of benefits, many of which are available after successfully completing your first 3 months:
- Pension Contributions: Employer 5% of basic salary, subject to employee 4% contribution.
- Benefits Hub: Access to a wide range of benefits to support your needs.
- Private Medical Insurance: Employee Single Cover.
- Private Dental Insurance: Employee Single Cover.
- Generous Leave: 25 days holiday + bank holidays, pro-rated based on your start date.
- Group Life Assurance: 4x Employee Annual Salary.
- Exclusive Discounts: Access to discounted products through our Friends and Family Webshop.
- Gym Allowance: Up to £300 annually on submission of a claim.
- Support for Eye Care: Assistance towards eyesight tests and glasses for DSE use.
- Employee Assistance Helpline: Available 24/7 for support.
- Onsite Facilities: Enjoy free refreshments, weekly fruit baskets, a wellbeing room, and free parking.
We are proud to be a disability-confident employer. Our goal is to create an inclusive and accessible recruitment process that supports candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage, please let us know-we're here to help!
Ready to embark on an exciting career journey? Apply now to become a key player in our team and help us provide outstanding service to our customers!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
