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Real Time & Workflow Allocation Manager

Cactus Search
Posted a day ago, valid for a month
Location

Matlock, Derbyshire DE4 4HF, England

Salary

Ā£50,000 - Ā£60,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reedā€™s services as part of the process. By submitting this application, you agree to Reedā€™s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Real Time & Workflow Allocation Manager position in Derbyshire offers a salary between Ā£35k-Ā£40k, along with a 10% bonus and a 20% pension plan.
  • The role requires extensive experience in real-time delivery and workflow allocation in both front and back-office environments.
  • Key responsibilities include monitoring live performance, prioritizing casework allocation, and ensuring smooth administration operations.
  • Candidates should possess strong problem resolution skills, effective communication abilities, and a proven track record in real-time contact center management.
  • This position is ideal for self-motivated individuals who can work independently and collaboratively while analyzing data to improve performance.

Real Time & Workflow Allocation ManagerDerbyshireĀ£35k-Ā£40k + 10% Bonus, 20% Pension & Excellent BenefitsCactus Search are pleased to be supporting our client that is in the market looking for an experienced Real Time professional to join its members services area.The Real Time & Workflow Allocation Manager will be responsible for making sure the administration area runs smoothly, balancing service performance requirements across both member helpline and back-office channels.You will actively monitor the live performance of the operation and take a proactive approach using real-time analytics to spot trends and issues before they arise.The Real Time & Workflow Allocation Manager will be responsible for prioritising and allocating casework and non-immediate work to Administrators, working closely with colleagues to ensure the right balance of resource is included in schedules.You will provide a holistic view of performance and service, prioritising activities across functions and play a critical role in day-to-day performance delivery but also identify opportunities to improve.What we need you to haveā€¦ā€¢ Extensive experience in real time delivery and workflow allocation in front and back-office environmentsā€¢ Strong problem resolution and decision-making skillsā€¢ Self-motivated; able to work both independently and as part of a teamā€¢ Strong verbal and written communication skills, with the ability to communicate effectively with different stakeholder groupsā€¢ Proven track record in Real-Time contact centre management and skills-based routingā€¢ Ability to interpret and analyse data quickly and accuratelyIf the above opportunity sounds of interest, please apply via the link provided.We look forward to hearing from you!

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reedā€™s services as part of the process. By submitting this application, you agree to Reedā€™s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.