IT Service and Transition Manager

This position as an IT Service and Transition Manager offers an exciting opportunity to manage technology services within a Global organisation.

Client Details

Our client is a renowned industry leading organisation. With a workforce of over 1000 employees, the company is committed to delivering excellent services and products to its consumers across the globe.

Description

• Develop and agree on Transition acceptance criteria for IT-related projects, govern delivery, and manage associated risks.
• Own the delivery of knowledge transfer activities, ensuring key operational teams have the appropriate knowledge for new services.
• Monitor progress, track milestones, and report on transition status to relevant stakeholders.
• Manage and coordinate local on-site support and other external resources, ensuring adherence to agreed service level agreements.
• Build and manage proactive relationships with Tier 1 Partners, ensuring effective and uninterrupted service delivery.
• Contribute to the financial management of the operational budget, lifecycle management, and financial planning.

Profile

• Experience in IT Service delivery and IT service management activities.
• Proven experience in IT Service Operations/Delivery in a 24x7 global environment, including working with 3rd Party Service Providers.
• Strong knowledge of ITIL and IT Service Management, including Service Transition Management.
• Demonstrated experience in managing multiple cross-functional stakeholders and building effective relationships.
• Excellent communication skills with the ability to influence and negotiate at all organisational levels.

Job Offer

• A chance to work an industry leading global organisation
• Hybrid Working
• Competitive Day Rate