Customer Service Administrator

• 8% Company contributory pension
• Life insurance
• Private Health Insurance
• Opportunities for career development and progression within the company.
• A supportive and friendly work environment.

Elevation Recruitment Group, Business Support division are recruiting for a fantastic opportunity to join a dynamic and growing team within an organisation in Barnetby, North Lincolnshire, as a Customer Service Administrator. 

Customer Service Administrator Key Responsibilities:

• Act as a liaison between the drivers, customers, and internal departments (e.g., logistics, operations) to ensure smooth and efficient operations
• Use and maintain weighbridge software systems
• Liaise with external haulage companies
• Ensure all operations comply with regulations regarding vehicle weights, cargo types, and environmental standards
• Assist with billing and invoicing processes based on the weight data recorded
• Undertake the operation of a busy and fast-paced weighbridge
• General administrative duties including recording weights, type of vehicle, whilst ensuring completion of the appropriate documentation
• Efficiently input data onto the weighbridge from vehicles collecting/delivering to the site
• Respond customer queries by telephone and email in a pleasant and efficient manner
• Efficiently handle purchase orders, ensuring accuracy and timeliness in order fulfilment
• Develop and implement order and delivery schedules, ensuring a smooth and efficient start-up
• Run and analyse weekly budgetary and financial reports to provide insights and support strategic planning

Requirements of the Customer Service Administrator:

• Proven experience in weighbridge admin / operation is essential
• Strong organisational skills with a keen eye for detail
• Excellent communication skills, both written and verbal, to effectively liaise with internal teams
• Proficiency in Microsoft Excel, Outlook and experience using an ERP system
• Ability to work under pressure and manage multiple priorities in a fast-paced environment