SonicJobs Logo
Login
Left arrow iconBack to search

Client Liaison Administrator

Hays Specialist Recruitment Limited
Posted 18 days ago, valid for 20 days
Location

Mexborough, South Yorkshire S64 5ST

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • A fantastic opportunity has arisen for a customer service role in a company with ambitious growth plans, focusing on account management and client relations.
  • Candidates should have a passion for customer service, ideally with experience in the Energy market, and possess a professional phone manner.
  • The position requires handling billing queries, taking payments, sending invoices, and ensuring contractual compliance, all while maintaining customer satisfaction.
  • The role is office-based, and candidates should be organized, tech-savvy, and able to multitask effectively.
  • The salary is competitive, and the position requires at least 1 year of relevant experience.

Your new companyYour new roleA fantastic opportunity to join a company with ambitious growth plans! The customer service team is the first point of contact for all clients, so a positive, helpful character will do really well, really quickly within this business.The role:-

  • Account management - handling billing queries via email and over the phone
  • Taking payments over the phone and updating accounts accordingly
  • Sending out invoices when required
  • Identify and resolve all billing disputes, working towards a solution
  • Ensure contractual compliance is maintained
  • Building and maintaining customer relationships
  • Increasing customer satisfaction, loyalty and retention
  • Meeting customers' needs and business expectations
  • Building relationships with suppliers and manufacturers

This role will be office-based.What you'll need to succeedYou must be passionate about customer service and want to join a like-minded team. If you have worked within the Energy market, you will have a distinct advantage. You will have a professional phone manner and want to take ownership of any problems that arise. You will see the issue through to the end and provide a satisfactory solution. You will be patient, eager to learn and be a natural multitasker. As you will be working on more than one system at once, you will be tech-savvy, experience of working on a CRM system is desirable. Organised and accurate with the ability to adapt to change is essential. You will have a head for figures as a small part of this role will involve invoicing.What you'll get in return25 days holiday plus statsFree Parking and easily accessible by public transport Annual bonusFull benefits package discussed at registrationWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.