- Genuine development opportunities
- Monday to Friday working week
- Opportunity to work with a leading organisation offering a positive working culture
- Pension
- Responsible for overseeing all aspects of letter fulfilment process
- Managing the delivery of exceptional customer service
- Proactively manage the fulfilment team to always deliver a high level of quality
- Resource planning
- Documenting processes to provide robust QC procedures to support quality compliance
- Stock management and forecasting
- Reporting on client specific KPIs and SLAs
- Attending client review calls where required
- Effective workforce planning
- Managing the contingent workforce ensuring adequate onboarding process
- End to end recruitment
- Motivating and inspiring the team by promoting positive communication
- Performance management and development of your direct reports
- Previous supervisory experience
- Able to work under pressure and to tight deadlines
- A self-starter using your initiative to reach goals and solve problems
- Analytical with great attention to detail
- A can-do attitude with a proactive mind set