Customer Service Advisor

Focus Resourcing

Posted 3 days ago, valid for 4 days

Middlesbrough, North Yorkshire TS95HA, England

Part Time

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Sonic Summary

This office-based role with a prestigious pensions consultancy requires candidates to commit to a temporary assignment of 3-6 months or longer.
Working hours are Monday to Friday from 8:45 AM to 5:00 PM, and the position offers great training and a supportive team environment.
Candidates must have previous customer service experience in an office setting and possess strong IT skills to assist clients with their pension inquiries via email.
The role involves delivering excellent customer service, checking confidential client information, and updating databases as part of general administration duties.
A full credit check and criminal records check must be cleared before starting, and while the salary is not specified, applicants should be prepared for a professional environment.

Office Based
Great training and team environment
Assignment is 3-6 months or longer - please only apply if you can commit long term
Working hours 8.45-5.00pm Mon to Friday

Our prestigious client is a pensions consultancy. Due to heavy workload the client now needs temporary staff to support the team. Your role will focus on providing support to pension members. You will be responding to client emails regarding their pensions. You will respond via email to help the customer access their pension information online.

Your role:

Deliver excellent front line customer service to clients via email
Checking the client's confidential information
Assist clients to get on line to their pension accounts
Updating the database
General administration duties

The person:

Previous customer service experience in an office environment
Able to produce professional email responses
Desire to deliver excellent customer service
Strong IT skills
Patience to talk customers through technical information
Quick to learn

A full credit check and criminal records check needs to be cleared before you can take on this assignment with our client

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