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- Serve as the primary point of contact for customer account management.
- Oversee the completion of customer account setup.
- Verify customer pricing and delivery schedules.
- Accurately enter customer purchase order onto internal system.
- Make outbound calls to customers to discuss upcoming orders.
- Respond to incoming customer service inquiries.
- Ensure timely distribution of order acknowledgments to customers.
- Communicate delivery status updates to customers.
- Escalate customer concerns to the Customer Service Supervisor as needed.
- Assist the sales team with inventory checks and sample order requests.
- Collaborate with Purchasing and Planning teams to relay accurate and timely information to customers.
- Track past orders and provide customers with Proof of Delivery when required.
- Supply the Shipping team with a prioritized list of orders for daily dispatch.
- Maintain effective and professional communication across all levels of the organization.
- Ensure order fulfilment and completion.
- Provide customers with necessary documentation, such as certificates and proofs of delivery.
- Support company revenue objectives through excellent customer service and order management.
- Strong communication and customer service skills
- Excellent and demonstrated administrative experience
- A personable nature with a clear telephone manner
- Good problem-solving skills and a desire to learn
- The ability to multitask and organise tasks
- Excellent IT skills including using Microsoft Office
