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Role Details
Role:Custom Account Manager
Job Purpose / Summary
Our customers include some of the biggest names in manufacturing, the SMEs that form the backbone of industry and everything in-between. More than a mover of boxes, we use our specialist knowledge and technical expertise to deliver products and services that keep production lines moving. Right now, there are 9,000 of us and counting. Weve disrupted and we have grown, but were not finished yet.
Were looking for a dynamic, enthusiastic sales focused Customer AccountManager to join our team.
If you are from a sales background or wanting to start off your sales career with an employer who is #1 in their field, where you will be supported to achieve and develop then this is the role for you!
This is a sales role with plenty of autonomy to make it your own. You will be tasked to drive new business growth as well as delivering world class customer service.
In return we offer support, training, space to grow and a competitive package with an attractive bonus scheme.
Key Responsibilities
Main Tasks and Deliverables:
Achieve and exceed sales targets of sales territory in line with company strategy.
Build and maintain customer relationships with key stakeholders at various levels within customer base.
Identify and develop opportunities for increasing customer spend through account management and new business opportunities.
Develop territory plan to maximise sales performance through growing share of wallet
Analyse customers needs and provide solutions that align with them.
Manage a portfolio of customers ensuring regular communication through face to face & virtual meeting to address their needs and requirements.
Hunt for new business to continue to grow customer base.
Use CRM to record activity and manage sales pipeline.
Attend regular meetings with Regional Sales Directors to provide detailed updates on activities and plans for sales area.
Our Customer Account Managers work with some of the biggest names across various industries to ensure they have the parts, spares, PPE and tools that they need to remain operational.
Responsible for building customer relationships within their patch, you will help increase customer spend, not forgetting identifying those new customers that you will grow and develop.
Ideally you will have some background in manufacturing, MRO, PPE or a trade environment, however full training will be provided so dont let this stop you from applying!
The Customer Account Manager will use a CRM system and KPIs to manage and grow their territory and customer spend.
Skills and Experience:
Essential
1.Sales Management
2.Customer focus, empathy, and motivation
3.Challenger
4.Leadership and Communication
5.Ownership
6.Ambitious and Creative
