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Senior Technical SupportReporting to: Director
• Full-time, permanent position• Salary: £35,000-£40,000, based on experience• Hours: Monday to Friday, 9am to 5pm (with one week in four on call, and occasional weekend work)• Company vehicle available (including fuel card for business use) or mileage expenses• Workplace pension• Free parking• 28 days annual leave
Key Responsibilities:• Collaborate with and provide support to the team.• Accurately diagnose and resolve hardware and software issues through remote support or onsite visits.• Deliver excellent customer service, ensuring efficient resolution of client issues and maintaining regular communication regarding progress.• Provide 1st and 2nd line helpdesk support for hardware, software, AV equipment, and telephony.• Undertake additional tasks as required by business needs.• Work towards completing Microsoft Certifications for IT professionals.• Conduct IT audits for new clients, produce reports, and meet with clients to discuss findings and recommendations.• Adhere to and implement company health and safety policies.• Proactively follow internal policies and procedures, ensuring safety and security standards are upheld for all clients.
Required Skills & Attributes:• Professional demeanor• Willingness to learn and adapt• Strong initiative and problem-solving abilities• Excellent communication skills• Well-presented and reliable• Effective team player• Strong knowledge of networking, firewalls, and routing protocols• Experience with Microsoft technologies and virtualization• Proficiency with current Microsoft operating systems and Office suite• Solid understanding of WAN/LAN networking, including TCP/IP, DHCP, and DNS• Microsoft certification preferred
