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- Spare parts administration – generating quotations in SAP
- Taking spare part order requests from customers and engineers
- Answering phone calls from internal and external customers
- Placing spares orders with suppliers and maintaining relevant minimum stock levels
- Proactively sell spares to increase spares turnover
- Invoicing service orders
- Invoice queries
- Uploading invoices and relevant documents to customer online portals
- Daily reports to identify and correct orders stuck in error queues
- Weekly (or at request) revenue reports for the Service Director
- Key account monthly invoicing and asset list maintenance and management
- Ad hoc customer reports
- Customer focus with excellent customer service experience
- Effective communication skills both oral and written
- Be a confident problem solver
- Multitask
- Experience of a performance managed environment, including working to SLA's and achieving KPI's
- Ability to work well under pressure
- Organized with a good attention to detail
- Team Player
- Confident with Microsoft packages, particularly excel
- Planning and Organizing
- Working with the team members and organizes personal time and resources to meet both deadlines and objectives.
- Able to accept multiple objectives and prioritize accordingly.
- Can take a planned approach whilst being able to incorporate changes.
- Monitors own progress effectively.
- Responds proactively to short term a business needs which may impact on normal role performance.
- Shows particular attention to detail.
- Willingness to work Out of standard hours working to meet the needs of the customer and business
- Drive for Results
- Works hard to achieve set targets.
- Works hard on a personal level to overcome difficulty in achieving results.
- Keen to improve skills, learn from mistakes and accept constructive feedback.
- Team worker
- Works hard to sustain team performance by encouraging others.
- Actively shares knowledge with the team.
- Builds trust through contact, helpfulness, and consistency of behavior.
- Adheres to company processes, procedures, and accuracy of administration to achieve results for the team.
- Takes personal responsibility for activity that will benefit the team.
- Confidence and Assertiveness
- Becomes involved in and contributes to team decisions.
- Offers suggestions to overcome difficulties.
- Remains calm under challenge, with the ability to explain their position when asked.
- Able to assert self positively without disrupting performance.
