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Part Time Property Customer Service Associate

Part Time Property Customer Service Associate

Cobalt Recruitment

Posted 4 days ago, valid for 25 days

Milton Keynes, Buckinghamshire MK10 9QA

£25,000 - £30,000 per annum

Part Time

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Sonic Summary

The Resident Services Associate position is a part-time role based in Milton Keynes, offering a salary of £24,000.
Candidates should have demonstrable experience in customer-facing roles, ideally with a background in hospitality, property, or customer service.
The role involves ensuring excellent resident service, conducting property viewings, and managing building security and administration tasks.
The position requires a flexible approach, strong communication skills, and a commitment to health and safety standards.
No weekend work is required, with a varied schedule across three weeks, and the role reports to the Community Manager.

Resident Services Associate - Part Time

Salary: £24,000

Location: Milton Keynes (site based)

Hours: part time role - no weekend working Week 1: 8AM to 5PM: Mon to Thu (Fri off)Week 2: 9AM to 6PM: Mon to Thu (Fri off)Week 3: 11AM to 8PM: Mon to Wed, 4PM to 8PM: Thu, Fri

Cobalt are currently assisting one of the Build to Rent industry's leading businesses in their search for a front of house hire, for a luxurious Build to Rent development in Milton Keynes.

For this position, the company will ideally want a professional background in either property, student accommodation, hospitality or customer service.

You will be a pivotal member of the site/front of house team, ensuring that residents receive an excellent service, the building is maintained and managed efficiently to the company standard, and the team works as one. This role will report to the Community Manager, providing an exceptional resident experience through delivery of first-class customer service.

Responsibilities

Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home
Conducting customers viewings and tours
Undertaking pre-let inspections and scheduled inspections of communal areas
Logging receipt and collection of customer parcels
Building security and resident administration in line with GDPR
Arranging and hosting events for residents
Logging and reporting all Health and Safety tasks
Administrative duties predominantly revolving around reports producing system reports

Requirements

Demonstrable experience of working in customer-facing role; hospitality/property/customer service background
Awareness of H&S requirements on-site and a demonstrable ability to implement H&S on site
Continually strives to improve knowledge, skills and abilities to produce the best results
A flexible approach, dedication to working well in a team
Positive attitude and ability to go above and beyond for residents with little supervision
Proficient with common software eg Microsoft/Windows etc
Excellent communication skills, including written and verbal English and numeracy
Experience with events desirable

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