Customer Service Manager

Customer Service Manager

Location: Milton Keynes - Office based

Salary: £40,000 - £45,000 + benefits

Hours: 40 hours per week, working across the following shifts….

8.30am - 5.00pm, 9am - 5.30pm, 9.30pm - 6pm & 10.30am - 7pm Monday to Friday.

Must be able to work 1 Saturday per month working 9am - 1pm (time given back in lieu)

Our client is a dynamic and innovative business in the financial services sector. As a Customer Service Manager, you will be instrumental in driving the team's individual performance and overall success. Your passion for leadership will shine through as you empower your team, fostering a high-performing and inclusive environment.

You will lead and inspire a team of contact centre colleagues, ensuring seamless daily operations, strict adherence to KPIs, and ongoing process improvements. Your mentorship will be pivotal in helping your team reach their professional potential, while cultivating a culture of trust and inclusion.

If you are a natural leader with a passion for operational excellence and a supportive, inclusive approach we would love to hear from you!

Key Responsibilities:

• Lead and Inspire: Motivate and guide your team to high performance and collaboration.
• Operational Excellence: Drive efficiency and service levels, ensuring outstanding customer service.
• Mentorship & Development: Coach your team to achieve their best, emphasising technical expertise and customer-centricity.
• Performance Management: Monitor and evaluate performance, providing feedback and support.
• Foster Trust & Inclusion: Build a culture of empathy, honesty, and open communication.
• Knowledge Mastery: Ensure your team delivers accurate, compliant information.
• Data Management: Produce insightful reports and drive improvements based on data analysis.
• Communication: Deliver clear, inspiring messages to align and motivate your team.

Key Attributes that we're looking for:

• Customer-Centric Mindset: Deep understanding of customer needs.
• Leadership Excellence: Proven track record in leading and inspiring teams within a office or retail environment.
• Mentorship Focus: Passion for developing others.
• Empathy & Communication: Excellent communication skills.
• Expertise: knowledge of call centre operations is desirable
• Problem Solver & Innovator: Proactive and creative approach to challenges.
• Resilience & Emotional Intelligence: Exceptional resilience and emotional intelligence.

If this role excites you and you have the relevant experience, do not waste time apply immediately and we will be in touch to discuss the next steps.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.