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Customer Service Advisor
134.20 per day
6 months full time - Potential for permanent opportunity
Hybrid - 3 days on site a week, Milton Keynes.
Join Our Client's Team as a Complaints Investigator!
Are you passionate about delivering exceptional customer service and resolving issues with empathy and efficiency? Do you thrive in a dynamic environment where every day brings new challenges and opportunities to make a difference? If so, we have the perfect role for you!
About the Role:
Our client, a leading financial services provider, is seeking a dedicated and detail-oriented Complaints Investigator to join their team. In this role, you will be responsible for receiving, investigating, and resolving customer complaints across various channels, including telephony, digital, and written environments. You will handle complaints related to core retail products such as collections, mortgages, and loans, ensuring that each case is managed with the highest standards of quality and customer care.
Key Responsibilities:
- Customer Experience: Act as the primary point of contact for customers, owning each case from start to finish. Keep customers informed throughout the process and ensure timely resolution of complaints.
- Complaint Resolution: Conduct thorough investigations to identify the root cause of complaints and determine the appropriate resolution. Collaborate with other departments to achieve the best outcome for the customer.
- Accurate Data Management: Maintain detailed and accurate records of all complaints, ensuring compliance with data protection policies and internal quality standards.
- Risk Management: Stay up-to-date with company risk processes and proactively report any potential risks to your line manager.
- Workload Management: Efficiently manage your workload and diary to meet customer expectations and ensure timely follow-ups.
What We're Looking For:
- Customer Focus: A genuine commitment to putting customers at the heart of everything you do.
- Problem Solving: Strong analytical skills to assess each case on its own merits and identify effective solutions.
- Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly and empathetically.
- Teamwork: Ability to collaborate with colleagues across different teams to share knowledge and resources.
- Decision Making: Sound judgment and the ability to make balanced decisions that ensure fair outcomes for customers.
Qualifications and Skills:
- Previous experience in customer service and complaints handling is preferred.
- Proficiency in Microsoft Office and other relevant software.
- Strong organisational skills and attention to detail.
Why Join Our Client?
Our client offers a supportive and inclusive work environment where your contributions are valued. You will have the opportunity to develop your skills and advance your career within a reputable financial services provider. If you are passionate about customer service and looking for a role where you can make a real impact, we would love to hear from you!
What's Next?
If you are interested in this position, then please apply today and if suitable one of our Client Services Managers will be in touch to discuss your application.
Please note the start date for this role is Monday 27th January, with interviews being held from 23rd December onwards.
This role is working for a Financial Services company and therefore will undergo extensive compliance checks including a DBS check, please consider this before applying.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
