- Customer Journey Management: Serve as the first point of contact for inbound enquiries, managing the customer journey from initial contact through to order completion, and fostering repeat business.
- Consultative Selling: Understand customer needs, recommend tailored solutions, and effectively communicate the value and return on investment of our products.
- Product Knowledge: Maintain up-to-date technical knowledge of the product range to provide expert advice and recommend the best lighting solutions.
- Order Processing: Ensure all trade orders are processed accurately and efficiently, providing timely updates to clients regarding stock availability.
- CRM Management: Keep detailed and accurate records of customer interactions, details, and quotations in the CRM system.
- Lead Prospecting & Account Regeneration: Proactively target new and lapsed accounts via telephone to drive growth within the Trade Sales team.
- Experience: 1-3 years of sales or customer service experience, ideally in an inbound B2B sales environment.
- Skills:
- Strong verbal and written communication skills.
- Proven ability to build rapport and engage effectively with clients.
- Active listening with a customer-centric approach.
- Proficiency with CRM systems (e.g., Salesforce) and sales software.
- Basic knowledge of sales techniques and strategies.
- Personal Traits:
- Self-motivated and target-driven.
- Solution-oriented with a focus on customer satisfaction.
- Excellent time management and organisational skills.
- Detail-oriented with a commitment to accuracy.
- Competitive base salary with an attractive commission structure
- Free on-site parking
- Generous paid time off and holiday allowance
- Opportunities for professional development and career growth