- Proactively monitor the Sales process to ensure processes are followed and if improvements should be made.
- Ensuring payments received are accurately allocated to invoices and bank statement is mirrored in the SAP system.
- Maintaining accurate credit limits, payment terms, and risk classifications in SAP.
- Ensuring adherence to company credit policies and maintaining proper documentation within SAP.
- Monitoring and resolving payment disputes or discrepancies quickly to avoid prolonged delays.
- Collaborating with other modules (e.g., Sales and Distribution, Finance) to ensure seamless credit-related processes, match advance payments and correct errors or mismatches.
- Support the billing process including milestones, prepayments and card payments.
- Work with Sales team to maximise sales & minimise risk, review historic payment behaviour and run credit check reports.
- Proactive chasing of debtors to ensure timely payment, place overdue accounts on hold and appropriate action taken.
- Work with the sales team to ensure all customer orders are proactively checked in advance and help leverage collection of delinquent accounts.
- Maintenance of customer data ensuring that SAP is accurate and up to date.
- Keeping clear and traceable records in SAP for financial and compliance audits.
- Processing of invoices
- Minimum three years’ experience in a Credit Controller role with a good understanding of business processes around Sales and Credit Control.
- Working knowledge of the legal process that needs to be followed from customer account creation to requesting legal proceedings being issued.
- Experience of SAP or good knowledge of other accounting packages with confidence using MS Office.
- Excellent communication skills both on the phone and written with an ability to build relationships both internally and externally.
- 33 days annual leave including bank holidays
- Auto-enrolment pension scheme of 5% matched by employer
- Free parking on site with electric charge points
- Extensive training available
- Healthcare cash plan scheme for all employees after successful probation
- Option for private healthcare scheme for employee (BIK) after successful probation
- Wellness programmes and Employee Assistance Programme
- Employee life assurance
- Cycle to work scheme
- Team building events
- Life assurance
- Home technology salary sacrifice scheme
- Option to purchase an electric car scheme
- Save and you learn scheme
- Sick pay
- Discounts on personal wills and estates and home utility products
- Discounted gym memberships and shopping
- Discounted house buying broker network