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Temp to Perm
£12.82 per hour
Hours of Work: 9am - 5pm Monday to Friday
We are currently looking for a Customer Care Coordinator for our luxury branded company in Milton Keynes. The successful applicant must provide exceptional service to all consumers across websites, as well as meets/exceeds sales profit and customer satisfaction targets.
- Answering inbound calls and making outbound calls where necessary to consumers
- Manual order processing
- Upselling of products to consumers
- Management of order and delivery process
- Management of Magento system
- Management of ecommerce mailbox
- Management of ecommerce returns including reports
- Providing product knowledge to our consumers
- Management of reviews on website and Magento
- Monitor and respond to Trustpilot reviews as necessary influencing positive when possible
- Contributing to weekly operations call with the team to highlight any potential opportunities/ challenges
- Support/Cover for wholesale when required
- General administration
Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 4th year running!).
Please note due to volume of applications you will only be contacted if we are progressing your application.
