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Customer Returns Administrator
Location: Milton KeynesSalary: £11.50 per hour
Monday to Friday from 9.00 - 17.00
Eager to build a career in Customer Service, if yes, we’d love to hear from you!
We are on the lookout for a Customer Returns Administrator to join our client within the Milton Keynes area.
This Customer Returns Administrator role is ideal for an organised and detail-oriented individual who thrives in a fast-paced environment. You will handle first-line enquiries for the Returns Department, ensuring efficient processing and coordination of all returned products, and supporting a smooth workflow across departments.
What’s on Offer:
- 30 days of annual leave plus an additional day for your birthday
- Friendly, supportive team environment
- Opportunities for growth and professional development
- Company pension scheme and free on-site parking
- Employee discounts, social events, and team-building activities
Duties and Responsibilities for a Customer Returns Administrator:
- Manage and log customer returns, ensuring quick and accurate updates to the database
- Inspect returned goods and process credits promptly
- Liaise with couriers to address any claims for damaged or lost items, ensuring credit recovery
- Collaborate with Finance and Customer Service teams for timely processing
- Raise credit notes and invoices as necessary
- Book collections for repairs and manage logistics with suppliers
- Communicate regularly with clients to provide updates on returns and claims
- Ensure compliance with Health & Safety, Environmental, and Data Protection policies
- Manage chargebacks, return requests, and claims on platforms like eBay and Amazon
Experience Required for a Customer Returns Administrator:
- Excellent organisational skills with strong attention to detail
- Ability to manage multiple tasks with a proactive approach
- Great administrative skills and understanding of data entry
- Strong customer service skills with smooth complaint-handling abilities
- Great communication skills, both written and verbal
Ready to take the next step?Interested in learning more about this Customer Returns Administrator role? Apply now at Synergy Plus Recruitment!
