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Customer Service Advisor
Location: Milton KeynesSalary: £11.50 - £12.00 per hour (depending on experience)Monday - Friday 9:00am - 5:30pm and two Saturday per month - 8:00am - 13.00pm
Eager to build a career in Customer Service, if yes, we’d love to hear from you!
Are you a friendly and professional individual looking to make a difference? We are seeking a dedicated Customer Service Advisor to join our dynamic customer service team. In this role, you’ll be at the forefront of ensuring our customers receive exceptional support, handling enquiries, and resolving issues efficiently.
What’s on Offer:
- A friendly and supportive team environment
- Opportunities for growth and advancement
- Training and development to enhance your skills
- 30 days of annual leave plus an extra day for your birthday
- Pension scheme
- Free on-site parking and employee discounts
- Social activities and events
Duties and Responsibilities for a Customer Service Advisor:
- Provide exceptional telephone and email support to customers
- Assist with tracking and locating parcels
- Make outgoing calls to customers for follow-ups
- Gather feedback to enhance products and services
- Create FAQs and customer help documentation
- Support the affiliate program and handle claims
- Address customer order queries and manage returns
- Process product repairs and respond to customer feedback
- Ensure compliance with Health & Safety, Environmental, and Data Protection policies
Experience Required for a Customer Service Advisor:
- Strong multitasking abilities and excellent organisational skills
- Detail-oriented with a sense of urgency
- Strong administrative and analytical skills
- Excellent customer service and communication skills
- Ability to handle customer complaints professionally
Ready to take the next step?Interested in learning more about this Customer Service Advisor role? Apply now at Synergy Plus Recruitment!
