Customer Service Co-Ordinator

Job Title: Customer Service Co-Ordinator

Location: Central Milton Keynes, Milton Keynes

Remuneration: £26,000 - £27,000

Contract Details: Permanent, Full Time

A leading brand is seeking a Customer Service Co-Ordinator to join their team in Central Milton Keynes. As the first point of contact for customers, the successful candidate will play a vital role in delivering excellent customer service and ensuring customer satisfaction.

Responsibilities:

• Act as the central point of contact for customer queries and provide exceptional customer service to resolve issues efficiently and professionally.
• Coordinate with various departments to ensure timely and accurate resolution of customer inquiries, ensuring a smooth customer experience.
• Monitor customer orders, proactively identifying any potential issues and taking necessary action to resolve them.
• Maintain accurate records of customer interactions and transactions using our CRM system, documenting any relevant information or changes.
• Collaborate with the sales team to ensure a seamless handover from sales to customer service, ensuring a high level of customer satisfaction throughout the entire process.
• Handle escalated customer complaints, demonstrating empathy, patience, and problem-solving skills to reach a satisfactory resolution.
• Review customer feedback and identify areas for improvement, providing recommendations to enhance the overall customer experience.
• Assist in the development and implementation of customer service policies, procedures, and standards to ensure consistent delivery of high-quality service.
• Stay updated on industry trends, new products, and best practises to better assist customers and provide accurate information.
• Contribute to a positive and collaborative team environment, working closely with colleagues to achieve team goals and objectives.

The ideal candidate will have previous experience in a customer service role, with exceptional communication and problem-solving skills. They should be able to handle challenging situations with empathy and professionalism, and be proactive in resolving customer issues.

This is a permanent, full-time position with a competitive salary and attractive benefits package, including employee discounts and a hybrid working arrangement.

If you are a customer-focused individual with a passion for delivering outstanding service, we would love to hear from you. Apply now to join our client's dynamic team as a Customer Service Co-Ordinator.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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