- Answer incoming queries from customers, account managers and other internal departments.
- Respond to all customer queries in a polite, timely and efficient manner at all times.
- Enter orders into SAP where required.
- Keeping the customer and internal team updated any challenges preventing the orders from shipping.
- Work closely with the operations teams to ensure paperwork is accurate for each regional specification.
- Ensure orders are accurate, and as the customer requested.
- Visit key customers on a regular basis to review the shipping season and prepare for future.
- Facilitate and support cash collection activities, keeping the customer service lead, and sales colleagues in the loop throughout the process.
- Build and develop strong working relationships with customers external and internal.
- Assist customers with pricing, credits, invoices, and terms.
- Promote the reduction of manual processes, by encouraging customers to use self-service tools.
- Investigate initial requests for returned items negotiate with the customer find a suitable resolution.
- Two years of general office experience essential.
- Good working knowledge of Excel and Microsoft Office
- Excellent communication and organisational skills.
- Passionate about customer service.
- Detail orientated and pro-active.
- Excellent verbal and written communication skills.
- SAP experience is desirable, but not essential.
- An interest in sports and fashion would be highly beneficial