- Handle customer inquiries via phone and email with professionalism and empathy.
- Manage and process orders using Magento, ensuring timely delivery and customer satisfaction.
- Upsell products to maximize sales and provide tailored solutions for customer needs.
- Oversee the management of ecommerce returns, refunds, and Trustpilot reviews.
- Collaborate with the team to identify opportunities and improve customer service processes.
- A background in ecommerce or customer service, with experience in phone-based roles.
- Proficiency in using systems quickly and efficiently, with a knack for multitasking.
- Strong communication skills, both written and verbal, to engage with customers via phone and email.
- A proactive approach to problem-solving, with the ability to work independently and as part of a team.
- Experience with Magento is a plus, but a willingness to learn and adapt is essential.