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EAC are representing a Market Leading Organisation who are on the lookout for a Field Service Engineer to join the team. Head Office is based in Telford, so you must be a commutable distance from Telford.
My Client are seeking a skilled Field Service Engineer to deliver repair, maintenance, and technical support for systems both at customer sites and in-house. You will be a key player in ensuring system uptime, delivering service excellence, and contributing to the continuous improvement of customer satisfaction.
On Offer:
- Salary - £40,000 - £45,000
- 25 days annual leave (up to 35 with length of service)
- Managing own diary between office & onsite
- Company vehicle, laptop, and phone provided
- Training & Development Opportunities
Duties for Field Service Engineer:
- Carry out on-site and in-house diagnostics, repairs, and maintenance of equipment
- Provide support for routine servicing, emergency breakdowns, and programming of systems.
- Troubleshoot and document system performance and service activity for reporting and future reference.
- Prepare comprehensive service reports and maintain service records in the CRM system.
- Collaborate with the technical and service teams to coordinate tasks and meet service deadlines.
- Communicate effectively with clients to ensure high levels of service satisfaction.
- Manage inventory and ensure spare parts are tracked and reported accurately
- Learn and apply the company’s proprietary programming language for basic programming and support.
- Take part in the 24/7 service rota, including occasional call-outs outside of standard working hours.
Ideal Field Service Engineer:
- Must have Electrical & Mechnical Experience
- Engineering qualification at HNC level or above
- At least 3 years of hands-on experience in automation or technical field service
- Strong background in mechanical, electrical, and electronic systems
- Capable of reading technical drawings and documents
- Proficiency in Microsoft Office; SAP knowledge is a plus
- Excellent communication skills and a customer-focused approach
- Logical and methodical in your approach to problem-solving
