Operations Analyst

Jumar Solutions

Posted 11 hours ago, valid for 23 days

Milton Keynes, Buckinghamshire MK93GA, England

£260 per day

Full Time

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Sonic Summary

The OCC Operations Analyst role requires a DV clearance and is based on-site in Milton Keynes for a duration of 6 months.
Candidates should have experience in monitoring resolver group queue stacks and ensuring SLA compliance, as well as performing technical investigations and resolutions of complex incidents.
The position involves assisting other teams with service issues and managing the Service Desk mailbox and phone interactions.
Shift work is included in this role, which emphasizes the need for flexibility in working hours.
Salary details are not specified, but applicants should possess relevant experience in operations analysis.

Role: OCC Operations Analyst
Clearance: DV
Duration: 6 Months
Location: On-site Milton Keynes
SHIFT WORK INCLUDED

The role?

Monitor and manage resolver group queue stacks ensuring that the SLA clocks do not expire, tickets are continually updated with progress and/or are appropriately escalated (functional escalation) between resolver groups;
Perform in-depth technical investigation, diagnosis and resolution of incidents and service requests that could not be resolved by Service Desk Analysts;
Assist other teams, as directed, to control and manage service issues, problems and incidents.
Monitor and administer the Service Desk mailbox, phones and monitoring screens, logging and recording all interactions, incidents and service request tickets ensuring they are accurately raised, categorised and prioritised

If you are a DV Cleared proffesional looking for a new role please apply here!

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