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Operational Planning Analyst
IMServ is one of the UKs largest independent energy data management providers. Delivering award-winning services to more customers in more places, meeting industry targets, and becoming a benchmark for excellence.
Purpose of the job:
The main purpose of the role is to support Operational Management in the identification and execution of short to long term plans to maximise operational effectiveness.
- Review & develop FTE requirements forecast for BAU operations, and scope additional FTE required for implementation of new services and time-bound projects.
- Responsible for producing long-term forecasts to assist with recruitment strategies & support financial forecasting processes inline with transition to MHHS (Market wide half hourly)
- Work closely with operational teams to translate forecasts into actionable plans to optimise resource allocation to meet demand fluctuations efficiently.
- Provision of performance reporting to monitor & manage 3rd party supplier activity, highlighting areas to action.
Key responsibilities:
- Build strong relationships with operational management and partners.
- Implement & maintain headcount forecast tool, ensuring driver assumptions are regularly challenged & that they reflect SLAs with partners and operational KPIs.
- Undertaking analysis to scope new approaches to improve delivery performance within agreed headcount budget.
- Utilise cyclical performance reporting data to improve operational forecasts and highlight longer team cost risks and opportunities to operational management.
- Supporting CEMs in data provision to 3rd party call centres for appointment booking activities.
- Attend & contribute to meetings as & when required.
- Prepare and distribute reporting packs for 3rd party performance
Person Specification
- Experience in forecasting & planning with a track record of success.
- Proficiency in planning analysis, modelling techniques, and data interpretation.
- Excellent verbal and written communication skills, adept at conveying complex data insights to diverse audiences.
- Good understanding of business operations, market dynamics, and industry trends to drive informed decision-making.
Skills required:
- Ability to plan and structure own workload.
- Good knowledge of utilities sector.
- Experience of Business Process Outsource Model.
- Strong knowledge of Microsoft product such as Excel, access, Word, Powerpoint
- Ability to assimilate new IT systems with speed
- Power BI experience desired
Company benefits:
- 28 days annual leave plus Bank Holidays
- Enhanced Salary Sacrifice Pension Contributions
- Life Assurance up to 6 X Base Salary*
- Subsidised Health cover*
- Subsidised Dental Cover*
- Contribution towards Eye Tests and Glasses
- In Office & Out of Office Social Events
- Car Salary Sacrifice Scheme*
- Retailer Discounts Platform
- Employee Assistance Program
- Car Salary Sacrifice Scheme*
- Wellbeing Centre
- Reward & Recognition
*length of service & T&Cs apply
Our people are our main asset. We strive to ensure they remain happy, competitive and fulfilled - helping to propel our business forward and ensure we remain customer-centric and competitive. We are proud to remain the UKs leading and growing energy data collection and meter operations service provider.
Diversity and inclusion have long been at the heart of of IMServs success. As we continue our growth, our focus remains on ensuring that equality, diversity and inclusion remain central to our business and recruitment practices. We recognise that we operate in an industry in which there has traditionally been a lack of diversity and we are keen to encourage applications from as inclusive a group as possible. We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship and a feeling of ownership. These are the key drivers of our business that our customers really look to us for.
(Please note that we reserve the right to close this position before the expiry date)
