Our client is seeking a highly skilled and motivated Account Handler with a strong background in logistics and transport. Reporting to the Senior Key Account Manager, you will play a pivotal role in managing the supply chain of a temporary driving workforce through a digital platform for a major retailer while supporting the development of a team of three Customer Executives.This role requires on-site presence, split between Milton Keynes and Lutterworth and demands a customer-focused mindset with a proactive, solutions-driven approach.The ideal candidate will have either a Driving Recruitment background or work within a transport and logistics setting.Key Responsibilities:

Work closely with the Senior Key Account Manager to develop and lead a high-performing, engaged team dedicated to customer success.
Manage and support a team of three Customer Executives, overseeing performance management, sickness absence, one-to-one meetings, appraisals and general team development.
Act as a primary escalation point for internal and external stakeholders, ensuring swift resolution of issues.
Facilitate the onboarding new suppliers, serving as a key contact during project implementations.
Ensure all key performance targets are met, identifying and addressing potential challenges in service delivery.
Attend weekly and monthly customer meetings
Oversee action plans to enhance customer satisfaction, ensuring exceptional service delivery.
Perform regular quality checks to maintain service consistency and compliance.
Lead the implementation of best practices, improving current working methods and integrating new processes.
Regularly visit customer sites to maintain strong relationships and oversee operations.

Essential Skills & Experience:

Experience in team leadership and motivation
Strong interpersonal and communication skills with the ability to build and maintain stakeholder relationships.
Strong knowledge of transport legislation and compliance, including driver working hours and tachograph regulations
Familiarity with Health & Safety policies within the logistics industry, ensuring compliance with Workplace Transport Safety regulations.
Excellent time management and organisational abilities to handle a fast-paced, dynamic environment.
Resilient and proactive problem-solver, able to manage challenges with a tenacious and solutions-driven approach.
Proficiency in MS Office, with the ability to analyse and interpret data effectively.
A valid UK driving licence is essential.

Work Location:

Based in Milton Keynes Head office 3 days a week and Lutterworth (Customers premises) 1- 2 days per week.
Flexibility to travel between sites as required

Key Benefits:

25 days annual leave (plus Bank Holidays)
Birthday day off
2 Volunteer days a year (to volunteer in the local community)
Employee Health Benefits (Westfield Health)
Online discounts platform for major retailers (Westfield Rewards)
Electric Vehicle Salary Sacrifice Scheme (Octopus EV) and Cycle 2 Work Scheme

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