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Helpdesk Support Agent x 6

Quality Personnel Services Limited
Posted 3 days ago, valid for 8 hours
Location

Milton Keynes, Buckinghamshire MK88DF, England

Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • We are seeking experienced IT support professionals for a temporary project in Wymbush, Milton Keynes, starting mid-April until early August.
  • Candidates must be available to work 5 days out of 7, including weekends, with shifts scheduled from 8 AM to 9 PM for 8 hours each.
  • The role involves providing technical phone and video support to end users working from home, requiring a blend of technical and customer support skills.
  • Applicants should have strong knowledge of Microsoft systems, excellent communication skills, and the ability to work independently under pressure.
  • The position offers a competitive salary of £12.50 per hour and requires at least 1-2 years of relevant experience.

We are looking for experienced IT support professionals to support a project and work on a temporary basis for one of our clients in Wymbush, Milton Keynes.

The assignment duration is approximately starting mid April until mid July/early August. You will need to be available for the whole project and be able to work 5 days out of 7 (including weekends) Shifts will be allocated in advance.

You will be required to be available for various day and twilight shifts from 8AM to 9PM and each shift will be 8 hours.

Job Description

To provide a professional and client driven phone/video support role to end users working at home. The helpdesk support provided to the customers is of a technical nature along with bespoke software issues.

The ideal person will have a mix of both technical and customer support skills with the ability to learn and apply resolutions to home end computer users remotely.

To be successful in this role, you will need to have:

  • Excellent verbal, listening and note taking skills. Able to relate to raised technical issues, questions, and situations - handling inexperienced computer users.
  • Customer focussed manner, being patient, methodical and accurate.
  • Good interpersonal skills. Being a team player and sharing ideas.
  • Remain cool under pressure.
  • Have a strong understanding of Microsoft, computers/laptop functionality; internet communications, wireless functionality; firewalls and anti-viruses and programme conflict problem solving.
  • Show a methodical and accurate approach to analysing issues: gathering facts, evidence and being able to make conclusions.
  • Work without close supervision, be pro-active in meeting supporting requirements and deadlines.
  • Competent user of Microsoft Office applications: Window Explorer, Edge, Outlook, Excel, Word, Teams, Quick Assist and Snipping Tool.
  • Able to discuss/present technical details. Produce clear reports/documentation when required.
  • A willingness to learn new processes, new software.
  • Excellent time management skills.

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 5th year running!).

Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.